Healthcare & Human Services

Office Efficiency

The difference between an average visit to a medical office and a stellar visit are slim, but in the end, a personalized approach will forever make the difference. In a world of standards and cookie cutter practices it is imperative to be unique; to stand out from the crowd. In the end the word of mouth referral is the most powerful tool any organization has at its disposal. At the core of referrals is client management.

In order to identify with a patient's needs throughout treatment and regular visits it is imperative to keep abreast of their needs and making sure that the lines of communication are open. This means tracking phone conversations, making the office directly available on the internet, and providing follow ups for patient scheduling.

By analyzing the business traffic in a medical office it allows an objective view of the flow of information, from the front desk, to the nursing staff, and back to the doctors. By implementing ticketing, web based office calendars, automated time cards, centralized message systems, and flexible client management packages you can dramatically increase the efficiency, patient satisfaction, and in the end the bottom line.

Ever Changing Environments

The landscape of technology and regulatory compliance in the health and human services industry is a convoluted one. Patient privacy rights and the proliferation of information on the internet has raised the hackles of many in an effort to protect the individual from would be prying eyes. The question is where is your data? How is it housed? Do you have direct access to hospital information systems? What security measures are in place? How safe is your data? How safe are your patients?

An IT environment assessment will lay out in simple terms what the status of your office environment is. By starting from the top at the servers and ending with the individual workstations we can break down a complete office assessment in simple diagrams to give you the best understanding of your company's network.

Once a solid framework is established we can determine whether your office has a suitable firewall, virus, and spyware protection. Verify that you have a stable and easily manageable and accessible backup solution. If there are any holes in the system we can remediate the problem by plotting a suitable and affordable course of action.

Software Familiarity
  1. Management Plus
  2. Genecare
  3. MediTech
  4. Sirona Digital Imaging
  5. OrthoEase
  6. Practice Works
  7. NDC Lytec
  8. Softdent